{"id":2433,"date":"2025-07-15T12:27:19","date_gmt":"2025-07-15T12:27:19","guid":{"rendered":"https:\/\/ofsip.lu\/?page_id=2433"},"modified":"2025-09-04T13:53:21","modified_gmt":"2025-09-04T13:53:21","slug":"gestion-conflits-verbaux","status":"publish","type":"page","link":"https:\/\/ofsip.lu\/en\/risques-psychosociaux-bien-etre\/gestion-conflits-verbaux\/","title":{"rendered":"Gestion des Conflits Verbaux"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2433\" class=\"elementor elementor-2433\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-14477a6 e-flex e-con-boxed e-con e-parent\" data-id=\"14477a6\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d9f781b e-con-full e-flex e-con e-child\" data-id=\"d9f781b\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-906f9ba e-con-full e-flex e-con e-child\" data-id=\"906f9ba\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4ea7a0e elementor-widget elementor-widget-heading\" data-id=\"4ea7a0e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Gestion des Conflits Verbaux<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b38f61 elementor-widget elementor-widget-text-editor\" data-id=\"6b38f61\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><span style=\"caret-color: #ffffff; color: #ffffff; font-size: medium;\">Cette formation vous donne les cl\u00e9s pour comprendre les m\u00e9canismes des conflits verbaux en milieu professionnel et adopter des strat\u00e9gies concr\u00e8tes pour y faire face avec calme, assurance et efficacit\u00e9.<\/span><\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-174da99 elementor-widget__width-auto elementor-mobile-align-center elementor-widget-mobile__width-inherit elementor-align-left elementor-widget elementor-widget-button\" data-id=\"174da99\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md elementor-animation-shrink\" href=\"https:\/\/ofsip.lu\/en\/calendrier\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">R\u00e9server une session<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-91afb52 e-con-full e-flex e-con e-child\" data-id=\"91afb52\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-f6397e6 e-con-full e-flex e-con e-child\" data-id=\"f6397e6\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c3c76ab elementor-widget elementor-widget-spacer\" data-id=\"c3c76ab\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ecdd76d elementor-widget elementor-widget-heading\" data-id=\"ecdd76d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Training objectives<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7aedee4 e-con-full e-flex e-con e-child\" data-id=\"7aedee4\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-e6c6901 e-con-full e-flex e-con e-child\" data-id=\"e6c6901\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e89bdd8 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"e89bdd8\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Identifier les signaux de conflit et les types de profils (passif, agressif, assertif)<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Ma\u00eetriser les techniques de communication assertives<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewbox=\"0 0 20 20\" fill=\"none\"><g clip-path=\"url(#clip0_2537_1128)\"><path d=\"M10 0C4.48622 0 0 4.48622 0 10C0 15.5138 4.48622 20 10 20C15.5138 20 20 15.5138 20 10C20 4.48622 15.5138 0 10 0ZM15.589 7.36842L9.198 13.7093C8.82206 14.0852 8.22055 14.1103 7.81955 13.7343L4.43609 10.6516C4.03509 10.2757 4.01002 9.64912 4.3609 9.24812C4.73684 8.84712 5.36341 8.82206 5.76441 9.198L8.44612 11.6541L14.1604 5.93985C14.5614 5.53885 15.188 5.53885 15.589 5.93985C15.99 6.34085 15.99 6.96742 15.589 7.36842Z\" fill=\"#EA141D\"><\/path><\/g><defs><clippath id=\"clip0_2537_1128\"><rect width=\"20\" height=\"20\" fill=\"white\"><\/rect><\/clippath><\/defs><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">R\u00e9guler ses \u00e9motions lors et apr\u00e8s un \u00e9change conflictuel<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b07cfdb e-con-full e-flex e-con e-child\" data-id=\"b07cfdb\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-c14c408 e-con-full e-flex e-con e-child\" data-id=\"c14c408\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9d5c57d elementor-widget elementor-widget-heading\" data-id=\"9d5c57d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Terms and conditions<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-84050fb e-con-full e-flex e-con e-child\" data-id=\"84050fb\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-7c3f68c e-con-full e-flex e-con e-child\" data-id=\"7c3f68c\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-85380df elementor-widget elementor-widget-image\" data-id=\"85380df\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"40\" height=\"40\" src=\"https:\/\/ofsip.lu\/wp-content\/uploads\/2025\/05\/duration-1.svg\" class=\"attachment-large size-large wp-image-1435\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a1dd22b elementor-widget elementor-widget-text-editor\" data-id=\"a1dd22b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Dur\u00e9e : 02h00<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5b4a09f e-con-full e-flex e-con e-child\" data-id=\"5b4a09f\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-06a28f4 elementor-widget elementor-widget-image\" data-id=\"06a28f4\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"40\" height=\"40\" src=\"https:\/\/ofsip.lu\/wp-content\/uploads\/2025\/05\/trainer.svg\" class=\"attachment-large size-large wp-image-1604\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ec28cf6 elementor-widget elementor-widget-text-editor\" data-id=\"ec28cf6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Training led by a<br \/>formateur certifi\u00e9<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dda96b4 e-con-full e-flex e-con e-child\" data-id=\"dda96b4\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-bd0bcbe e-con-full e-flex e-con e-child\" data-id=\"bd0bcbe\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-25db581 elementor-widget elementor-widget-image\" data-id=\"25db581\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"40\" height=\"41\" src=\"https:\/\/ofsip.lu\/wp-content\/uploads\/2025\/05\/in-house-training-1.svg\" class=\"attachment-large size-large wp-image-1418\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fe240ac elementor-widget elementor-widget-text-editor\" data-id=\"fe240ac\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Trainings<br \/>intra-entreprise uniquement<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ecd603d e-con-full e-flex e-con e-child\" data-id=\"ecd603d\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ea941d3 elementor-widget elementor-widget-image\" data-id=\"ea941d3\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"41\" height=\"40\" src=\"https:\/\/ofsip.lu\/wp-content\/uploads\/2025\/05\/certification-1-2.svg\" class=\"attachment-large size-large wp-image-1463\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-943b4f4 elementor-widget elementor-widget-text-editor\" data-id=\"943b4f4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Remise d&rsquo;une attestation de formation<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a38838f e-con-full e-flex e-con e-child\" data-id=\"a38838f\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-58e6ee3 e-con-full e-flex e-con e-child\" data-id=\"58e6ee3\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a3146cb elementor-widget elementor-widget-image\" data-id=\"a3146cb\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"40\" height=\"40\" src=\"https:\/\/ofsip.lu\/wp-content\/uploads\/2025\/05\/no-prerequisite.svg\" class=\"attachment-large size-large wp-image-1490\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f43716 elementor-widget elementor-widget-text-editor\" data-id=\"4f43716\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>No prerequisites required<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9f68aeb e-con-full e-flex e-con e-child\" data-id=\"9f68aeb\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2dbfd13 e-con-full e-flex e-con e-child\" data-id=\"2dbfd13\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-e421127 e-con-full e-flex e-con e-child\" data-id=\"e421127\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-6826a7f e-con-full e-flex e-con e-child\" data-id=\"6826a7f\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cd279e8 elementor-widget elementor-widget-heading\" data-id=\"cd279e8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Key points of the programme<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7a7c14d e-con-full e-flex e-con e-child\" data-id=\"7a7c14d\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8cfa5a1 elementor-widget elementor-widget-text-editor\" data-id=\"8cfa5a1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400;\"><strong>Module 1 : Rep\u00e9rer les conflits &amp; profils de communication<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-eb0e195 e-con-full e-flex e-con e-child\" data-id=\"eb0e195\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6b736bf elementor-widget elementor-widget-text-editor\" data-id=\"6b736bf\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400;\"><strong>Module 2 : Comprendre les m\u00e9canismes du conflit<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fda7b87 e-con-full e-flex e-con e-child\" data-id=\"fda7b87\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2ff12af elementor-widget elementor-widget-text-editor\" data-id=\"2ff12af\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400;\"><strong>Module 3 : Exercices pratiques<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-14f558c elementor-widget elementor-widget-spacer\" data-id=\"14f558c\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8aeb457 elementor-widget elementor-widget-spacer\" data-id=\"8aeb457\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f97fca9 elementor-widget elementor-widget-heading\" data-id=\"f97fca9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Teaching resources<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-19e5539 e-con-full e-flex e-con e-child\" data-id=\"19e5539\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-b1479ca e-con-full e-flex e-con e-child\" data-id=\"b1479ca\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9f54ae6 elementor-widget elementor-widget-image\" data-id=\"9f54ae6\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"40\" height=\"40\" src=\"https:\/\/ofsip.lu\/wp-content\/uploads\/2025\/05\/case-study.svg\" class=\"attachment-large size-large wp-image-1612\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c98086 elementor-widget elementor-widget-text-editor\" data-id=\"1c98086\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Case studies, videos, analysis of real-life situations<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d3b144a e-con-full e-flex e-con e-child\" data-id=\"d3b144a\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e35ad45 elementor-widget elementor-widget-image\" data-id=\"e35ad45\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"40\" height=\"40\" src=\"https:\/\/ofsip.lu\/wp-content\/uploads\/2025\/05\/workstations.svg\" class=\"attachment-large size-large wp-image-1615\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b53be30 elementor-widget elementor-widget-text-editor\" data-id=\"b53be30\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Travaux pratiques sur les situations de travail<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d088e70 e-con-full e-flex e-con e-child\" data-id=\"d088e70\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-673bc00 e-con-full e-flex e-con e-child\" data-id=\"673bc00\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f58b7c4 elementor-widget elementor-widget-image\" data-id=\"f58b7c4\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"40\" height=\"40\" src=\"https:\/\/ofsip.lu\/wp-content\/uploads\/2025\/05\/presentation.svg\" class=\"attachment-large size-large wp-image-1614\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8200596 elementor-widget elementor-widget-text-editor\" data-id=\"8200596\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Livret de formation num\u00e9rique<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7278be0 e-con-full e-flex e-con e-child\" data-id=\"7278be0\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-11f11fc elementor-widget elementor-widget-image\" data-id=\"11f11fc\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"40\" height=\"40\" src=\"https:\/\/ofsip.lu\/wp-content\/uploads\/2025\/05\/company.svg\" class=\"attachment-large size-large wp-image-1613\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b42fd1a elementor-widget elementor-widget-text-editor\" data-id=\"b42fd1a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Content can be tailored to specific company situations\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ced5a89 e-con-full e-flex e-con e-child\" data-id=\"ced5a89\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3d9426a elementor-widget elementor-widget-image\" data-id=\"3d9426a\" data-element_type=\"widget\" data-settings=\"{&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;],&quot;sticky_offset&quot;:20,&quot;sticky_parent&quot;:&quot;yes&quot;,&quot;sticky_effects_offset&quot;:0,&quot;sticky_anchor_link_offset&quot;:0}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1258\" height=\"838\" src=\"https:\/\/ofsip.lu\/wp-content\/uploads\/2025\/07\/Capture-decran-2025-07-15-a-14.35.51.png\" class=\"attachment-full size-full wp-image-2436\" alt=\"\" srcset=\"https:\/\/ofsip.lu\/wp-content\/uploads\/2025\/07\/Capture-decran-2025-07-15-a-14.35.51.png 1258w, https:\/\/ofsip.lu\/wp-content\/uploads\/2025\/07\/Capture-decran-2025-07-15-a-14.35.51-300x200.png 300w, https:\/\/ofsip.lu\/wp-content\/uploads\/2025\/07\/Capture-decran-2025-07-15-a-14.35.51-1024x682.png 1024w, https:\/\/ofsip.lu\/wp-content\/uploads\/2025\/07\/Capture-decran-2025-07-15-a-14.35.51-768x512.png 768w, https:\/\/ofsip.lu\/wp-content\/uploads\/2025\/07\/Capture-decran-2025-07-15-a-14.35.51-18x12.png 18w\" sizes=\"(max-width: 1258px) 100vw, 1258px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-75720d2 e-flex e-con-boxed e-con e-parent\" data-id=\"75720d2\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-054a16b elementor-align-center elementor-widget elementor-widget-button\" data-id=\"054a16b\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/ofsip.lu\/wp-content\/uploads\/2025\/07\/Programme-GCV.docx\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">t\u00e9l\u00e9charger le programme de formation<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Gestion des Conflits Verbaux Cette formation vous donne les cl\u00e9s pour comprendre les m\u00e9canismes des conflits verbaux en milieu professionnel et adopter des strat\u00e9gies concr\u00e8tes pour y faire face avec calme, assurance et efficacit\u00e9. R\u00e9server une session Objectifs de la formation Identifier les signaux de conflit et les types de profils (passif, agressif, assertif) Ma\u00eetriser [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":1784,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2433","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Formation Gestion des Conflits Verbaux | OFSIP Luxembourg<\/title>\n<meta name=\"description\" content=\"Apprenez \u00e0 g\u00e9rer les conflits verbaux en entreprise avec OFSIP au Luxembourg. 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